To help you transition into the new calendar year, we’ve compiled our most frequently asked questions and practical guidance in one convenient place.
The articles below are designed to help you resolve queries quickly and confidently. Simply follow the links to access the relevant content in our Help Centre 📚
System access and login issues
This section covers common user access queries, including password resets, locked accounts, MFA problems and login errors.
Employees aren't receiving their self-registration email.
An employee requests a password reset but doesn't receive a recovery email.
A password change displays an Access Denied message.
Managing Access Evo organisation member settings in the following scenarios.
Users accessing PeopleXD via Access Button.
Users accessing PeopleXD through an Access Evo tab.
Employee status queries
These resources support enquiries relating to employee status, leavers, and rehires.
An employee's contract has been ended, but they're still showing as active.
A leaver's end date can't be removed once processed by payroll.
The rehire option is missing for a dormant employee.
A rehired employee is still appearing as dormant.
An employee rejoined in error and needs the action reversed.
Removing system access for a leaver.
Contract and date management
Review the articles below if you encounter queries when creating, amending or correcting contracts.
Unable to amend a start date due to a conflict with the post effective date.
Updating an end date entered incorrectly or no longer required.
End date updates after generating salaries and allowances run in final mode.
Deleting an employee's contract or contract amendment.
Switching posts is advised when deleting one of an employee's two active posts.
Removing an employee record created in error.
Reporting and data accuracy
This section provides support for Insight reporting when data is missing or incomplete, or when audits are required.
Checks to perform if an Insight report isn't returning any data.
Items to review if specific employees are omitted from a report.
Employees missing from a report containing diversity or UDF fields.
No data is displayed in a report with user defined fields.
Creating a basic audit report to track changes to employee records.
Producing an audit to identify the removal of access in the System User screen.
Onboarding and workflow errors
The articles below address common onboarding and workflow-related queries.
An employee has completed onboarding, but they are showing as incomplete.
Mark all incomplete onboarding items for an employee as completed.
An employee who is due to leave cannot mark their exit interview as completed.
HR event notification emails don't create or send.
A new starter notification sends to the role's prior manager.
Saving an event fails with an Invalid Advanced Condition Statement message.