If a user receives an Access Denied message when attempting to change their password, it is likely due to incorrect menu profile assignments or a missing key menu option within the assigned profile. To resolve this issue, follow the steps below.
Check the correct menu profile is assigned
From the dashboard menu, enter and select Security in the search bar.
On the left-hand side, select User Management.
In the System Users widget, search for the relevant user.
Once you locate the user, click the three-dots ellipsis and select Manage Account.
Click Menu Profiles, then select Active.
Review the menu profiles attached to the user.
Allocate the change pin menu option
If the assigned menu profiles appear correct, follow the steps below.
Return to the main Security screen.
On the left-hand side, select Menu Profiles.
In the Menu Profiles widget, search for the profile you want to update.
Click the three-dot ellipsis and select Manage Menu Options.
Search for Change PIN. The menu option CORE WEB ESS MENU - CHANGE PIN will appear.
Click Active to enable it. The system will automatically save your changes.