Possible causes of this issue:
Cause 1: The EMS On/Off indicator is unticked or the Test Run is ticked.
Cause 2: The Event Type or/and Event Notification is disabled or the Event Notification runs in the Test Mode.
Cause 3: The DBA job related to processing these Event Notifications has not been setup correctly, or is broken.
Resolution 1
📌Note: Switching On/Off the EMS should only be actioned in the Back Office.
Back Office
In CoreHR, go to Event Management, and select EMS Parameter Maintenance.
Select the EMS On/Off indicator check box.
Ensure that the Test Run check box is unticked.
Save.
This will ensure the email process for all HR Event Notifications that have email configurations in place.
Resolution 2
Portal
Go to Data Centre and click View All.
Find Hr Event Configuration and open this option.
Ensure that the Active Ind. switch is on for the relevant Event Type.
Click on 3 dots next to the Event Type and select Edit.
Click on 3 dots next to the relevant Notification ID and select Edit.
On the next screen ensure that the Active Indicator switch is on and the Test Mode Indicator switch is off.
Click Save.
Back Office
Go to CoreHR, then Event Management, and select Hr Event Configuration.
Ensure that the Active Indicator check box is selected for the relevant Event Type.
Click Edit next to the Event Type.
Click Edit next to the relevant Notification ID.
On the next screen ensure that the Active Indicator check box is selected and the Test Mode Indicator check box is unselected.
Click Save Changes.
Resolution 3
Check the Email Queue to see if an email has been created for these events. If not, please raise a new case online and reference the title of this article, and please include details about when it was first noticed that there was an issue with the event notification emails.