If new starters don’t receive the standard email required to complete their user account registration, one of the organisation’s super users should check the following.
📌Note: We recommend using [email protected] as the sending address for system-generated emails.
Confirm the user's 'from' email address
From the dashboard menu, search for and select Data Centre.
Click VIEW ALL, then, next to People Management, click OPEN.
Under Employee Administration, click View Email Queue.
Search for the employee's email and note the value under From User Email.
🤓Tip: Click the filter
icon, if you need to narrow your search.
Confirm the system's 'from' email address
From the dashboard menu, search for and select Administrator Dashboard.
In the Site Manager widget, next to Admin Settings, click OPEN.
In Keyword Search, enter cp_reg_email_frome, then click the search icon.
Ensure the current value matches the value noted in From User Email.
Check that email activation is turned on
From the dashboard menu, search for and select Administrator Dashboard.
In the Site Manager widget, next to Admin Settings, click OPEN.
In Keyword Search, enter cp_reg_email_act, then click the search icon.
Ensure the current value is set to Y.