Emails may not be reaching their intended recipient as they are being treated as spam by their email provider or an error occurred whilst being processed by the system. To check this, follow the below steps.
Review the email queue
You'll need to view the email queue to determine if the email has been generated and processed by the system.
Portal guidance
Go to the People Management dashboard.
On the Data Centre widget click View All.
Search for View Email Queue and open it.
Back office guidance
Go to CorePersonnel.
Click Reference dropdown.
Select Utilities, then View Email Queue.
Follow up activities
If the emails are Processed in the Email Queue and there are no errors displayed it means that all is working as expected on in PeopleXD, i.e. the emails have left the server correctly. In this case, please contact your local IT or/and your email provider. The email may be being treated as spam or junk.
Check EMS Username setting
If the EMS Username is configured incorrectly, this can cause it to be treated as junk mail by the recipient's email provider. This frequently occurs with Gmail and Hotmail accounts.
Portal configuration
Go to the People Management dashboard.
On the Data Centre widget click View All.
Search for EMS Parameter Maintenance and open it.
Back office configuration
Go to CorePersonnel.
Click Reference dropdown.
Select Utilities, then View Email Queue.
Parameter setting
Ensure that the contents of the EMS Username field match that of the Administrator Email field. It should be [email protected] in both fields.