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Message 'Error: oops, something has gone wrong. no employee mapping found..'

Issue 'Error: oops, something has gone wrong. no employee mapping found, further details in debug logs, contact your system administrator'.

S
Written by Steve Cole
Updated over 4 months ago

This error in PeopleXD or eRecruitment may result from various scenarios.

  • Cause 1 - No LDAP row for the employee in the Contact screen.

  • Cause 2 - No email address for the employee in the Contact screen.

  • Cause 3 - Portal username is not linked to the back-office account.

  • Cause 4 - Incorrect recruitment URL for AD clients.

Resolution 1

Portal guidance

  1. In People Management, Command Centre, click Employees.

  2. Search the employee in question and click View.

  3. Click on the Actions button in the right top corner and click on the Personnel Profile.

  4. Under Contacts, enter the network username for LDAP/Oracle User Name and click Save.

Back Office guidance

  1. In CorePersonnel, click on Maintenance, Personal profile.

  2. Search the employee in question.

  3. Under select detail click on Contacts.

  4. Add the new row with contact type as LDAP and enter their network username and click Save.

Resolution 2

Portal guidance

  1. In People Management, Command Centre, click Employees.

  2. Search the employee in question and click View.

  3. Click on the Actions button in the right top corner and click on the Personnel profile.

  4. Under Contacts, enter the Email address and click Save.

Back Office guidance

  1. In CorePersonnel, click on Maintenance, Personal Profile.

  2. Search the employee in question.

  3. Under select detail click on Contacts.

  4. Add the new row with Contact Type as EMAIL and enter their email address and click Save.

Resolution 3

Portal guidance

  1. In Security click on User Management.

  2. Select All Back Office Accounts from the dropdown and search employee in question.

  3. Click on the three-dot menu and click Manage account.

  4. Click on 'Link to HR Person' in the top right corner and select the personnel no of the employee from dropdown.

  5. Click OK.

Resolution 4:

Check what url are you using, if you are using:
​https://my.corehr.com/pls/coreportal_CLIENTCODE/erq_search_package.search_form?p_company=1&p_internal_external=E
​
If you are using the above url as AD user, you might get the error. Instead use the following url:
​https://my.corehr.com/pls/CLIENTCODErecruit/erq_search_package.search_form?p_company=1&p_internal_external=E

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