Troubleshooting
Help with any unexpected messages or system responses.
By Steve and 2 others3 authors16 articles
- Error - Invalid Advanced Condition Statement, please reviewI am getting the error "Error - Invalid Advanced Condition Statement, please review" in event configuration
- Error - 'This employee's pay group is currently being processed...' when rejoining an employeeWhen trying to rejoin an employee the following error message appears when selecting the employee from the new appointment search screen. 'This employee's pay group is currently being processed. It…
- Error on trying to complete a mail merge - 'ORA-29532: Java call terminated by uncaught Java exception: java.lang.ExceptionInInitializerError'Error displays in Notification Centre when a mail merge document is generated for an employee. ORA-29532: Java call terminated by uncaught Java exception: java.lang.ExceptionInInitializerError
- Error - '403: Forbidden'Unable to save a rehire process, system errors with message '403: Forbidden'.
- Error - 'Validation has failed, you have entered an invalid combination' when registering an email addressWhen a user is registering an account on portal, when they put in their email address and attempt to progress, they are unable to due to the the Error: 'Validation…
- Nothing happens when a manager selects HR Dashboard for an EmployeeA manager can see employees in the Manager Dashboard, My Team widget. Clicking on the three dot ellipsis next to any of the employees and selecting 'HR Dashboard' option, nothing…
- Message 'Error: oops, something has gone wrong. no employee mapping found..'Issue 'Error: oops, something has gone wrong. no employee mapping found, further details in debug logs, contact your system administrator'.
- Error - 'Could not reserve record'Error 'Could not reserve record' when carrying out updates.
- Error - 'An unknown error has occurred' when viewing the contracts tabThe system prevents the user from viewing details or replacing contracts on the Contracts tab and displays the message 'An unknown error has occurred.'
- Error - 'Sorry But Page Not Found' when logging into portalError - 'Sorry But Page Not Found' when logging into the portal for multiple users or a single user.
- Error - 'ORA-12154: TNS could not resolve the connect identifier specified'Connecting to PeopleXD via the back office, an 'ORA-12154: TNS could not resolve the connect identifier specified' error message is returned.
- Security: Error '404: Not Found' when using HR Person LinkI am getting Error '404: Not Found' when trying to update the employee that is connected to a Portal account.
- Resolve 'Get Params' errors or 'Access Denied' messages in PeopleXDFind out how to fix the 'Get Params' errors or 'Access Denied' messages you see in PeopleXD.
- HR event email notifications and test mode in PeopleXDFind out how HR event notifications are triggered and how test mode lets you check them safely.
- Troubleshoot common data migration and permission errors in PeopleXDSteps you can take to resolve common data migration and user permission errors in PeopleXD.
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