There may be a record already existing with this email address associated with a previous account.
A support analyst will need to look at the database to determine where the duplicate record is coming from.
Please raise a support case and reference this article. Include the personnel number and email address of the user who is trying to register.
Error - 'Validation has failed, you have entered an invalid combination' when registering an email address
When a user is registering an account on portal, when they put in their email address and attempt to progress, they are unable to due to the the Error: 'Validation has failed, you have entered an invalid combination'.
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Written by Steve Cole
Updated over 2 months ago