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Allowance displays an incorrect annual amount

After an allowance was added to an employee's record, the amount displaying in the annualised field is not correct.

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Written by Steve Cole
Updated over 2 months ago

As the annualised amount is a display only field, the correct allowance will pay out to the employee. In order to correct the amount displayed, a parameter has to be enabled for the pay group. To complete this, follow the steps below.

Portal instructions

  1. From the dashboard menu, search and select Payroll Dashboard.

  2. Click Settings.

  3. Under Codes, click Pay Groups.

  4. Select the pay group you wish to amend.

  5. Click Next Page, then click Next Page again.

  6. Enable the Pay Salary and Allowance on Days Worked slider, then click Save.


Back Office instructions

  1. On the Back Office landing page, under Available Products, click CorePay.

  2. Click Reference, then select Pay Groups.

  3. Search for and select the pay group to be amended.

  4. Using the blue arrows in the taskbar, navigate right twice.

  5. Click the Pay Salary and Allowance on Days Worked check box, then click Save.

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