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Manager is unable to view team

A manager is cannot see employees on their team, that they have access to, when logged into Portal Manager Dashboard

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Written by Charlotte Alderson

To ensure that the manager as the correct access from a People Management perspective:

  1. In Portal, go to the People Management dashboard

  2. Go to Data Centre, select View all, and then choose Maintain Organisation Roles by Person

  3. Check that the manager has the correct Role and Org Group assigned. - Ensure the role "Reports to Manager (MGRESS)" is assigned for each relevant work group.

However, this issue usually occurs because the manager does not have specific Work Group & Department combination access in CoreTime.

  1. In Back Office, click CoreTime, System Params, System Users

  2. Query the username

  3. Assign correct Work Group & Department combination access to Username

  4. Click Save.

Resolving Dashboard Visibility via Evo Application

  1. Open the Evo application and navigate to the Members tab.

  2. Locate the user account and click the three dots next to their name.

  3. Select Manage roles.

  4. Ensure the user has the role of "User" for PeopleXD.

  5. Save the changes.

Enabling Manager Dashboard Menu Profile

  1. Navigate to Security > User Management > [Your profile] > Menu Profiles.

  2. Activate the menu profile "COREPORTAL_MANAGER".

  3. Save the changes.

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