This issue usually occurs because the user does not have access to view these employees or access has since been removed from this user.
In Back-office
Click CorePersonnel, Reference Q - Z, System Users
Select the back office accounts radio button.
Enter back-office Username
Select security type as Training
Click on Show Access
Assign Access Details as required and save
In Portal
Go to People Management dashboard, Data centre, View all
Search hr and select HR user access
Select back-office radio button.
Enter back-office username
Select security type as Training
Click on Show Access
Assign Access Details as required and save
OR
Enter Security in the Search Dashboard and the Security Module displays.
Click on Setup tab.
Select System Users option in System Setup widget.
Click on Back Office radio button.
Enter back-office username.
Select security type as Training.
Click on Show Access.
Assign Access Details as required and save.