This issue occurs because the LDAP / Active Directory Account is not setup.
Please contact your local IT department to confirm the setup of the employee's LDAP / Active Directory account.Check if the employee's Authentication Type is LDAP, follow the steps below.
From the dashboard menu, search and select Security.
Click User Management, then locate the user in Search users.
🤓Tip: You can search by name, personnel number or username.
Click the user's three-dot menu, then click Manage Account.
Under Authentication Type, select LDAP.
Security: Single sign-on users unable to login to portal
A new user is unable to logon to the system - an integrity test indicates that the LDAP account does not exist and that they will be unable to login to the portal.
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Written by Steve Cole
Updated over 2 months ago