If an employee’s Learn account has not yet been created and they are unable to log in to view their training requirements, please check the following details in PeopleXD.
Email Address - Ensure this is entered as the employee’s work email address.
⚠️Important: If the email address has previously been used on a dormant employee record, it must be removed from that record. Please notify support, who will arrange for its removal from the old Learn account.
Manager - Confirm that a manager is assigned to the employee’s record.
Job title - Verify that the job title is assigned correctly and does not contain any leading or trailing spaces.
Any updates made to the above fields should be reviewed the following day, as Learn accounts are created via an overnight process.