A nightly database job calculates continuous service for employees, based on the eligible service rules defined in the system. When an employee meets the rule criteria, the system stores a continuous service start date for them. Service rules can be managed via either the portal or the back office.

Portal configuration

Go to Data Centre and click View All.
Find Eligible Service Rules and open this option.
From the dropdown select Continuous Service.

Back office configuration

Navigate to CorePersonnel.
Click on Reference then go to Reference Q - Z then to Service Rules and select Eligible Service Rules.
From the dropdown select Continuous Service.

Parameter settings

🤓Tip: Use the scroll bar at the bottom of the screen to access all rule options.

The matrix screen will allow for up to 3 references which can be used to construct a rule. These will link to your specific hierarchy.
Depending on the item selected from the individual reference drop down, the corresponding code field list will be altered to provide a list of the relevant reference data codes e.g. if Employee Status is chosen in Reference 1, only Employee Status reference data codes will be listed in Code 1.
Break in Service allows for a rule to include a definition of the number of days between appointments that will not impact an employee's Continuous Service.
Length of Service is a drop-down menu item containing two options, Include Break Days or Exclude Break Days. The option chosen here will allow for a rule to either include or exclude the Break in Service days when calculating Continuous Service.
Eligible indicator specifies whether the criteria defined in the service rule count as eligible continuous service.
- If this indicator is enabled for a rule, that implies that if an employee's Post Appointment meets that criteria, it will be counted as Continuous Service.
- If this indicator is not enabled for a rule, that implies that if an employee's Post Appointment meets that criteria, it will not be counted as Continuous Service.
Active indicator specifies that the rule is active.

Continuous service calculation triggers

Continuous service date calculations are triggered when one of the following activities occur.

Commencement of a post appointment.
Update of a commenced or ended post appointment.
End of a post appointment.

📌Note: A confirmed future (CF) appointment does not affect continuous service dates until it is commenced.

Employee overrides

The system allows manual entry of override dates and TUPE dates for an employee. These dates can influence the overall continuous service duration and the dates displayed.