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EMS alerts are triggering from a test environment

EMS alerts are being triggered from the test environment. An iCue processed in a test environment is sending emails to employees.

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Written by Steve Cole
Updated over 2 months ago

As a test environment is for testing, it is not ideal for EMS alerts to be triggering to employees as they may be confused with alerts from a live environment. You can disable EMS alerts completely, or leave them enabled and direct them to an administrator email account for test purposes. To complete this, follow the steps below.

Portal guidance

  1. From the dashboard menu, search and select Data Centre.

  2. Search for and select EMS Parameter Maintenance.

  3. Update the following controls as required.

    • EMS On/Off - Enable/disable EMS alerts.

    • Administrator Email - Identifies the testing email address.

    • Test Run - If enabled, directs emails to the administrator email address.

  4. Click Save, then click OK.


Back Office guidance

  1. On the main CoreHR menu, click CoreHR.

  2. Select Event Management, then select EMS Parameter Maintenance.

  3. Update the following controls as required.

    • EMS On/Off - Enable/disable EMS alerts.

    • Administrator Email - Identifies the testing email address.

    • Test Run - If enabled, directs emails to the administrator email address.

  4. Click Save.

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