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Portal: Self registration account activation link does not work

The account activation link from does not work when attempting to activate a portal account. Link needs to be pasted into browser to work.

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Written by Steve Cole
Updated over a month ago

This issue usually occurs because of an invalid portal parameter. To resolve this, follow the steps below.

  1. From the dashboard menu, search for and select Administrator Dashboard.

  2. On the Site Manager widget, click Admin Ssettings.

  3. Search for saasHostServer.

  4. This parameter may

    • be invalid - check the parameter and enter the correct one.

    • contain an extra space - remove the space.

    • have a new line added to it that is causing an issue.

  5. If the above looks fine and your URL looks like this 'https://my.corehr.com/pls/coreportal_xxxp' then change it to 'my.corehr.com/pls/coreportal_xxxp/' and then test again.

    πŸ“ŒNote: Replace xxx with the client code which you find in the portal url.

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