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Enable/Disable two factor authentication

How TO enable two factor authentication in Portal. Is there a way of turning two factor authentication on or off at individual level, where users can choose for themselves whether to they would like two factor authentication switched off?

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Written by Steve Cole
Updated over 2 months ago

As an Administrator:

To enable/disble two factor authentication at Company Level:

  1. In Portal, go to the Administrator Dashboard

  2. Select Site Manager

  3. Within the Site Manager widget, 'Open' Admin Settings

  4. In the search bar, type cp_reg_authtwofactor

  5. Update the parameter labelled cp_reg_authtwofactor from N to Y to enable two factor authentication.
    Update the parameter labelled cp_reg_authtwofactor from Y to N to disable two factor authentication.


By default, all users can access and update two factor authentication at employee level.
To ensure this option is still switched on, check by following the below steps:

  1. In Portal, go to the Administrator Dashboard

  2. Select Site Manager

  3. Within the Site Manager widget, 'Open' Admin Settings

  4. In the search bar, type cp_reg_authtwofactorupd

  5. Ensure the parameter labelled cp_reg_authtwofactorupd is set to Y if you wish for it to be enabled. Set it to N if you wish to switch this option off for users


As an Individual User:

The option to switch off the two factor authentication on your own account/at user level is only available on our Classic UI. To access and update this setting, follow the below steps:

  1. In Portal, click on your account icon at the top right hand corner of the screen

  2. From the dropdown list, select Account Settings

  3. Toggle the Modern UI button 'off' to switch Portal to our Classic User Interface

  4. Click 'OK' on the pop-up message

  5. Once the Classic UI version of Portal has appeared, select your name and icon from the top right hand corner of the screen again

  6. Select Account Security

  7. Within the Authentication / Recovery section, toggle the Enable / disable two factor button 'off' to disable two factor authentication at user level


Note: A User will not be able to switch 'on' the two factor authentication option on an individual level when cp_reg_authtwofactor is set to N.

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