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When escalating a case please use the following chart below depending on the technical skill level (IC level) you believe is required to resolve the issue.

Escalate a support case

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

IC level	Activity
Level 1	Email to Salesforce Case. Update the case, requesting for it to be escalated.
Level 2	Contact our Escalation Mailbox. Monitored each week, Monday to Friday, by our support leadership team. [email protected].
Level 3	Contact the relevant Support Team Leader. Payroll, Expense and Pensions. [email protected]. Portal and Service account issues. [email protected]. WFM. [email protected]. People Management, Recruitment and Talent. [email protected].
Level 4	Contact the Support Manager Payroll, Expense and Pensions. [email protected]. People Management, Recruitment, Talent and WFM. [email protected].

Escalate a support case

IC level

Activity